A strong and committed workforce fuels efficient business operations. By enriching our people and helping them thrive, we develop talents that uphold our Company’s standard of excellence. We also encourage individuals to pursue healthier lifestyles, which ultimately translate to better work performance.
Employee Wellness Initiatives
Employee Training Hours
Megawide Engineering Excellence Scholarship Program
Currently, the program supports 60 students.
In addition, 49 Megawide scholars were provided with the necessary gadgets to help them adjust to distance learning and the online mode of classes being prescribed as a safeguard against COVID-19.
COVID-19 Response for Communities
In partnership with World Surgical Foundation Philippines and the League of Municipalities, Megawide Foundation donated reusable personal protective equipment (PPE) to public hospitals in Luzon, Visayas, and Mindanao, benefiting over 4,000 health workers enabling them to cater to more patients while staying protected and reducing waste.
Both MWM and GMCAC are committed to manage and address any concerns raised by customers.
MWM has a 24-hour feedback center which caters to all customer concerns. We provide customer-oriented employees interacting with passengers the necessary training to ensure high standards and courteous service.
The Customer Service Culture at the landport continues to measure customer satisfaction by monitoring Customer Satisfaction (CSAT) scores through the Landport Service Quality (LSQ) Survey.
Physical manning of information counters at GMCAC is terminally suspended. Instead, Virtual Passenger Service Agents were set up to attend to customer-related concerns. This initiative was carried out to comply with the Department of Health, DOLE, and Department of Transportation (DOTr) health control measures amidst the COVID-19 pandemic.